Web Albums App

Frequently Asked Questions

If you are a new user, please read Getting Started to get up and running quickly!

    Setting Up

  1. Why can't I log into Picasa from the App?
  2. Why do I only see my public albums when I log in with my password?
  3. I still can't log into Picasa. What should I do?
  4. What should I do if I lose my Google Picasa password?
  5. I have Picasa 3 software on my computer but I don't have an online Picasa Web Albums account. How can I use the App?

    6. Viewing

  6. What should I do if my album cover thumbnails or picture thumbnails aren't showing up?
  7. Why can't I hear the sound on my videos?
  8. What's the difference between refreshing an album by pulling down on the screen and Refresh Album Cache from the Album Settings?
  9. How does caching work?
  10. How do I start a slideshow?
  11. How do I change the speed of the slideshow?
  12. What resolution are the photos?
  13. How do I delete an album?

    14. Uploading

  14. Why don't I see the Upload button (up arrow button for iPhone)?
  15. How do I upload photos and videos?
  16. How do I upload multiple photos and videos at once?
  17. I don't see any videos I saved on my device from the upload picker. What should I do?
  18. Why does the App ask for "Your Current Location"?
  19. Why am I getting a "Your device is running low on resources" alert when I upload in the background?
  20. What is Disable Auto-Lock in the Settings for uploading?
  21. Does Web Albums App upload full resolution images? How do I change the upload image size?
  22. Does Web Albums App upload videos in high definition (HD)?
  23. How do I cancel an upload?
  24. What is a "cannot allocate memory" error?
  25. What is a "quota exceeded" error?
  26. What is a "photo limit reached" error?
  27. What is a "photo data or source id must be included" error?

    28. Sharing

  28. How do I share my albums and photos?
  29. How do I post an album or photo to Facebook?

    30. Your Friends' Albums

  30. How do I view my friends' albums?
  31. Can I see my friends' private albums?
  32. How do I view albums from Picasa album links that I receive in email?
  33. What should I do when my friend doesn't appear in the People I'm Following list?
  34. Can I view anyone's public albums?
  35. How do I add my Facebook Friends?
  36. What should I do if my Facebook friend is showing zero albums?

    37. Other

  37. What do I do if the App keeps on crashing?
  38. How do I get more help?

    Setting Up

  1. Why can't I log into Picasa from the App?

    2. Your Picasa ID may be different from your normal Google username. The confusing part is that your Google username gives you full access to your albums on the Picasa website from the web browser but limited or no access from third party apps like Web Albums App.

    To look up your Picasa ID, go to http://picasaweb.google.com from your web browser on your computer, log in, and click on the gear icon > "Photo settings" link at the top right. From there you will see "Your Gallery URL". The section in bold is your Picasa ID. Use this ID and your Google password to log in from Web Albums App.

  2. Why do I only see my public albums when I log in with my password?

    3. Please see the previous question.

  3. I still can't log into Picasa. What should I do?

    4. Do you have 2-step verification enabled for your Google account? If so, you'll need to generate a new password for every app. http://www.google.com/support/accounts/bin/static.py?page=guide.cs&guide=1056283&topic=1056284

  4. What should I do if I lose my Google Picasa password?

    5. We can't retrieve your password for you but you can do it easily from Google's password retrieval webpage here: https://www.google.com/accounts/ForgotPasswd.

  5. I have Picasa 3 software on my computer but I don't have an online Picasa Web Albums account. How can I use the App?

    6. First, set up an online account. Setting up a new online Picasa Web Albums account is quick, easy, and free! If you already have a Google account (Gmail, etc.), you can use your Google username and password. Go to: http://picasaweb.google.com/

    Once you set up your online Picasa Web Albums account, open the Picasa 3 software on your computer. Read more »

    Viewing

  6. What should I do if my album cover thumbnails or picture thumbnails aren't showing up?

    7. Typically, the thumbnails will automatically update whenever the albums or pictures are modified. However, you can always "Pull-to-Refresh" by pulling down on the screen until the "Pull down to refresh..." message appears at the top of the screen, then let go.

  7. Why can't I hear the sound on my videos?

    8. Video sound will be muted if you have the Mute switch on your device switched to "on". If you have the switch enabled for Lock Rotation, go to your device's Settings app -> General -> Use Side Switch to: -> Mute. Then slide the side switch to the up position, and try playing the video from the app.

  8. What's the difference between refreshing an album by pulling down on the screen and Refresh Album Cache from the Album Settings?

    9. "Pull-to-Refresh" will retrieve the data from Picasa servers, whereas, Refresh Album Cache from the Album Settings will first clear all the saved thumbnails and photos from the App and then retrieve the data from the servers.

  9. How does caching work?

    10. You may want to view your photos offline or just view them quickly even when you're on a slow connection. Web Albums App's caching feature automatically lets you do this. As you browse your photos, the thumbnails and high-resolution images are saved inside the App.

    You can even choose to cache entire albums by enabling Cache Entire Album from the Album Settings on any album. You can get to the Album Settings by tapping on the "Gear" icon on any album screen, which displays the photo thumbnails.

    Here's a shortcut. You can set albums for caching from a list. Go to Settings tab > Caching > Album Cache Settings.

  10. How do I start a slideshow?

    11. Just tap the Play button in the bottom toolbar from the Album screen (with the thumbnails) or the Full Photo screen. You can adjust the speed from the Settings tab > Slideshow > Play Each Slide.


  11. How do I change the speed of the slideshow?

    12. Go to the Settings tab > Slideshow > Play Each Slide.

  12. What resolution are the photos?

    13. Image resolution for Picasa photos is a maximum 1024 pixels on the iPad, iPhone 4, and iPod touch with Retina displays, and 512 pixels on non-retina iPhone and iPod touch.

    Image resolution for Facebook photos is a maximum 720 pixels on all Apple devices.

  13. How do I delete an album?

    14. Go to the album you want to delete and tap on the Album Settings button, labeled with the Gear icon. In the Album Settings, tap the Delete Album button. Caution: Deleting an album from the App will permanently delete the online album.

    Uploading

  14. Why don't I see the Upload button (up arrow button for iPhone)?

    15. This is a problem with only Picasa accounts. First, make sure that you are logged into your Picasa account with your password. If you are, you are probably having an issue with your Picasa username. Please see this FAQ topic.

  15. How do I upload photos and videos?

    16. Take a look at our Getting Started page.

  16. How do I upload multiple photos and videos at once?

    17. With iOS 4.0 or higher, you can upload multiple photos and videos as long as the "Location Services" for the App is enabled. You can do this from the device's Settings app > General > Location Services > Web Albums. Note: Web Albums option will appear after you upload for the first time.

  17. I don't see any videos I saved on my device from the upload picker. What should I do?

    18. With iOS 4.0 or higher, you can upload videos as long as the "Location Services" for the app is enabled. You can do this from the device's Settings app > General > Location Services > Web Albums. Note: Web Albums option will appear after you upload for the first time.<

  18. Why does the App ask for "Your Current Location"?

    19. From iOS 4.0, Web Albums App can use a customized image picker that allows batch and video uploads. However, the location data on your pictures also becomes available with the picker, which is why Apple requires the App to ask for your permission.

  19. Why am I getting a "Your device is running low on resources" alert when I upload in the background?

    20. This is an iOS thing. Whenever you have a background process running in the background, the iOS will kill it after a certain length of time in order to regain memory resources. If your uploads will take a long time, it is best to leave the app open on the screen.

  20. What is Disable Auto-Lock in the Settings tab > Uploading?

    21. The Disable Auto-Lock prevents your device from going to sleep while it's uploading to Picasa. When the device goes to sleep, it will automatically kill any ongoing uploads after a few minutes. We recommend using the default settings to prevent this problem.

  21. Does Web Albums App upload full resolution images? How do I change the upload image size?

    22. By default, the App uploads full resolution images, but you can easily change this from the Settings tab > Uploading > Upload Image Size. Choices are Full Size, 800, 1024, 1600, and 2048 pixels.

  22. Does Web Albums App upload videos in high definition (HD)?

    23. Yes, the App uploads videos at their full resolution, which is HD for iPhone 4, iPad, and the newest generation iPod touch.

  23. How do I cancel an upload?

    24. Tap on the thumbnail of the item you are uploading and then tap on the cancel button that appears.

  24. What is a "cannot allocate memory" error?

    25. This error may come up when you are on 3G and has to do with a bug deep in the OS. Apple is currently fixing this problem. Many times, the issue resolves itself after ignoring the error and continuing to upload.

  25. What is a "quota exceeded" error?

    26. This means that you have used up all the storage space in your Picasa account. For free accounts, the limit is 1GB. You can check your storage from http://picasaweb.google.com > Settings > Photo Settings > Storage.

    You can purchase more storage from Google here: https://www.google.com/accounts/PurchaseStorage. To use your new storage from the App, you must first activate the storage by uploading a photo from the Picasa website or the Picasa 3 software.

  26. What is a "photo limit reached" error?

    27. This means that you've exceeded the maximum number of photos in an album or the maximum number of albums in an account. Google sets the maximums at 1,000 photos (and videos) per album and 10,000 albums per account.

  27. What is a "photo data or source id must be included" error?

    28. First, check whether the photo isn't corrupted or damaged by opening the photo in the native Photos App. You may see the thumbnail for the photo but you won't be able to see the full resolution photo if the photo is damaged. If that isn't the issue, try removing the Picasa account, and add it in again from the Settings tab > Accounts.

    Sharing

  28. How do I share my albums and photos?

    29. Take a look at our Getting Started page.

  29. How do I post a photo or video to Facebook?

    30. Take a look at our Getting Started page.

    Your Friends' Albums

  30. How do I view my friends' albums?

    31. Take a look at our Getting Started page.

  31. Can I see my friends' private albums?

    32. Yes. If your friend shares an album with you using the Picasa website or the Picasa 3 software, the album is considered one of your Favorites and will automatically appear in the list of Friends albums available to you. For steps on how to set up your Friends albums, take a look at our Getting Started page.

  32. How do I view albums from Picasa album links that I receive in email?

    33. Unfortunately, Web Albums App does not support viewing albums from links. However, if the senders are set up as People I'm Following, their albums will be visible from the app's Friends view. For steps on how to set up your Friends albums, take a look at our Getting Started page.

  33. What should I do when my friend doesn't appear in the People I'm Following list?

    34. Navigate to your friend's album in Safari using a link that your friend has sent you. Click on the "Follow" link underneath the your friend's profile picture in right side bar. Then open the app and navigate to the People I'm Following list.

  34. Can I view anyone's public albums?

    35. Yes. Take a look at our Getting Started page to learn more.

  35. How do I add my Facebook Friends?

    36. Add your Facebook account from the Settings tab > Accounts > Add Accounts.... Then tap the Friends tab > "+" button. Choose the Facebook Friend you want to add.

  36. What should I do if my Facebook friend is showing zero albums?

    37. This means that your friend's Facebook privacy settings doesn't allow apps to see any of their photos. You can send them this link for the instructions below.

    Your friend will need to open her Facebook privacy settings from http://www.facebook.com/settings/?tab=privacy and click the "Edit Settings" link for "Ads, Apps and Websites".

    Then click the "Edit Settings" button for "How people bring your info to apps they use".

    Finally, enable "My Photos" and "My Videos".

    Other

  37. What do I do if the app keeps on crashing?

    38. On rare occasions, crashing may occur if the app database becomes corrupt. Try uninstalling the App, then reinstalling it from the App Store. You will not be charged twice for the App.

  38. How do I get more help?

    39. Please feel free to contact us at info@webalbumsapp.com for any questions or comments.


If you are a new user, please read Getting Started to get up and running quickly!